A significant security incident has triggered the temporary shutdown of the Victoria’s Secret U.S. website, severely disrupting e-commerce operations and certain in-store services. The company has halted online shopping and some in-store services as a precautionary measure. A statement on the website confirms that operations are currently suspended, leaving customers unable to access the site or place new orders.
Although orders placed before the disruption are being processed, the return window for U.S. customers has been extended by 30 days.
Orders placed prior to the disruption will continue to be processed, and the return window for U.S. customers is extended by 30 days.
The timing and specifics of the incident remain ambiguous. Reports about website issues began surfacing on Wednesday, while some customers experienced difficulties as early as Monday. The company has not specified a precise date for when these problems first emerged. Media coverage intensified following updates from the company on social media platforms, emphasizing the growing concern from customers faced with inaccessibility.
From a customer perspective, the shutdown has led to frustration. Many have voiced their concerns on social media, particularly regarding the inability to return online orders at physical locations. The public awaits further clarification about the situation’s duration, with confusion prevalent owing to a lack of detailed information released by Victoria’s Secret.
On a technical front, the company has not confirmed whether the incident pertains to a cyber or ransomware attack. Response protocols were swiftly enacted, engaging third-party experts to assist in investigation and resolution efforts, although specific details about the incident have not been disclosed to the public. The incident involved a temporary shutdown of corporate systems and the e-commerce website, which highlights the growing focus on cybersecurity in the retail sector.]
Operationally, while Victoria’s Secret and Pink stores continue to function, some services within those stores remain unavailable. The company is prioritizing a secure restoration process, but no timeline has been provided for normalcy.
